If all the world is a stage, then acting, allowing ourselves to be touched by the experiences of others, is the means by which the world can become connected in understanding and love, the truth is that our competition is anyone our customers compare us to. Fred lee had the enviable distinction of having been both a senior vice. Tedxmaastricht fred lee patient satisfaction or patient experience. Three little words disney books disney publishing worldwide. Harc stands for the hospital alliance for research collaboration. Fred frederickson is a major character from disneys 2014 animated feature film, big hero 6. Using examples from his work with disney and as a seniorlevel hospital executive, author fred lee challenges the assumptions that have defined customer. Lee developed the disney great leadership strategies because even at the happiest place on earth, it is not magic that makes it work it was the way we worked that made it magic. If disney ran your hospital an interview with free lee. Compliance doing what someone makes me do the weakest form of motivation willpower doing what i. For example, world war ii with quotes will give more precise results than world war ii without quotes. Fred lee if disney ran your hospital going from good to. If disney ran your hospital autographed hardcover 3rd.
Fred accomplished his goal of being a superhero by becoming a member of big hero 6. Fred lee has the unusual distinction of having been both a vice. If disney ran your hospital by fred lee elearning centre. Fred lee had the enviable distinction of having been both a senior vice president of one of the largest medical centers in the united states and a cast member at disney university. Fred lee has written a fantastic book in if disney ran your hospital.
I finally got around to start reading the book if disney ran your hospital by fred lee. Fred lees most popular book is if disney ran your hospital. Fred lee s most popular book is if disney ran your hospital. The 9 12 principles in this highly personal and refreshingly written book will help any hospital team gain the extraord. Lee, fred, adored husband, father, brother and beloved friend, passed away at home surrounded by family on march 26, 2017. In this unique book, he focuses on the similarities between disney and hospitals both provide an experience, not just a service. The following is fred lees eulogy, written by james londis. In this unique book, he focuses on the similarities between disney and hospitals both provide an experience, not just. If disney ran your hospital 9 12 things you would do. Table of contentsif disney ran your hospital you would1. Fred lee s belief is that any healthcare team can find its way to greatness if it has the passion and competence to do so. In the film, he is depicted as a caucasian comic book fan who works as the mascot at the san fransokyo institute of technology.
If disney ran your hospital chapter summary fred lee. Fred lee has 12 books on goodreads with 2557 ratings. Fred lees belief is that any healthcare team can find its way to greatness if it has the passion and competence to do so. Wildcard searching if you want to search for multiple variations of a word, you can substitute a special symbol called a wildcard for one or more letters. Fred frederickson is a major character from disney s 2014 animated feature film, big hero 6. Disney recruited him because of his expertise in helping hospitals achieve a culture that inspires compassion and elicits both patient and employee loyalty.
He is a young comic book enthusiast, with an eccentric and slightly overbearing personality. Author of the bestselling healthcare management book, if disney ran your hospital. Things you would do differently and winner of the 2005 ache james a. Fred was born in kunming, china to missionary parents who were also born. I read fred lees book about a year ago, while on vacation. Going from good to great in patient perceptions fred lee 2.
Apr 06, 2011 fred lee has the unusual distinction of having been both a vice president at two major medical centers and a cast member at walt disney world in orlando, florida. Fred lee was an american hospital executive who left his senior role in health care and joined disney. Stan lee is a featured article, which means it has been identified as one of the best articles produced by the disney wiki community. Things you would do differently, which has sold over 250,000 copies in english and almost 250,000 copies in dutch, portuguese, and korean. In this unique book, he focuses on the similarities between disney and hospitalsboth provide an experience, not just a service. In this unique book, he focuses on the similarities between disney and hospitals both provide an experience, not just a. Not only is it a wellwritten book lee uses memorable examples, stories, and graphs to illustrate his points, but also he has chosen an outstanding topic. If disney ran your hospital 912 things you would do differently. Tedxmaastricht fred lee patient satisfaction or patient. After writing if disney ran your hospital in 2004, fred and aurahis wife. If disney ran your hospital describes how disney designs and trains around individual customer needs and wants, and how those principles can be applied in a hospital setting. I think fred lee has done a good job telling us what we. The strengths of fred lees easy to read book, in my opinion, are.
Fred lee was born on august 8, 1939, to missionary parents in. Disney executive, published the book if disney ran your hos chapter concept. Fred lee is the author of if disney ran your hospital 4. A bestseller, the book is being translated into mandarin chinese expecting to be. See all books authored by fred lee, including if disney ran your hospital. Read if disney ran your hospital 9 12 things you would do differently by fred lee available from rakuten kobo. The 9 12 principles in this highly personal and refreshingly written book will help any hospital team. Fred lee if disney ran your hospital going from good. He is clearly fascinated by the disney approach and the importance of the customer experience, and in his book he reflects on how some of the approach could be translated into a better patient experience. As i paged through it, i found myself agreeing with about everything he said.
If disney ran your hospital 9 12 things you would do differently. If disney ran your hospital ebsco information services. Fred lee is an american author who is a nationally recognised expert and consultant in patient relations and service excellence. Fred lee quotes author of if disney ran your hospital. The following is fred lee s eulogy, written by james londis.
It shows how hospitals can emulate the strategies that earn disney the trust and. Fred lee passed away on sunday evening, march 26, 2017, of complications from neurosurgery due to glioblastoma. Using examples from his work with disney and as a senio. The 9 12 principles in this highly personal and refreshingly written book will help any hospital team gain the extraordinary competitive advantage that comes from. Fred lee has the unusual distinction of having been both a vice president at two major medical centers and a cast member at walt disney world in orlando, florida. Try as you might, you could not be bored around fred lee.
About the author if disney ran your hospital 9 12 things you. If disney ran your hospital 912 things you would do. Pdf if disney ran your hospital 912 things you would do. Fred lee looks at disneys approach to motivation and learning, and sees four levels. Fred lee, fred lee is the author of, if disney ran your hospital 9 12 things you would do differently, which has become the bestselling healthcare leadership book of all time, with over 100,000 copies sold. This inspirational crossover title, featuring illustrations from awardwinning artist grace lee, will be enjoyed by young children and new graduates. Things you would do differently to provide healthcare. Disney executive, published the book if disney ran your hos pital. Disney books for children ages 35 disney publishing.
Fred lee s annual celebration of everyone who gave of their time, talent and treasure to make our communities stronger dec 28, 2019 columnists. Find all the books, read about the author, and more. It shows how hospitals can emulate the strategies that earn disney the trust. Ill leave that for lee to explain in his book it definitely. The 9 12 principles in this highly personal and refreshingly written book will help any hospital team gain the. Apr 29, 2017 fred lee passed away on sunday evening, march 26, 2017, of complications from neurosurgery due to glioblastoma. Hamilton healthcare book of the year award with his book, if disney ran your hospital. Frederickson, a wealthy couple in the city of san fransokyo, though he rarely spends quality. Fred lee is the author of, if disney ran your hospital 9 12 things you would do differently, which has become the bestselling healthcare leadership book of all time, with over 100,000 copies sold. The nook book ebook of the if disney ran your hospital. If disney ran your hospital ebook by fred lee rakuten kobo. Williams library to celebrate and learn about the personal book collection donated by the family of fred lee, a distinguished leader in healthcare administration.
I have heard a lot about it last year, and i am curious whether it can help our lean journey. Lee teaches practical, actionable wisdom you can apply right away. What i found most helpful and fresh in fred lees book is the fundamental point. Fred lees annual celebration of everyone who gave of their time, talent and treasure to make our communities stronger dec 28, 2019 columnists. Everyday low prices and free delivery on eligible orders. Fred appears in the walt disney animation studios 2014 animated film big hero 6, voiced by t. Using examples from his work with disney and as a seniorlevel hospital executive, author fred lee challenges the assumptions that have defined customer service in healthcare. Disney books for children ages 35 disney publishing worldwide. Or will my predisposition be confirmed that the approach to care will be too simplistic, as if we should just entertain the patients more. Sep 23, 2011 tedxmaastricht fred lee patient satisfaction or patient experience. If you see a way this page can be updated or improved without compromising previous work, please feel free to contribute.
Since winning the 2005 book of the year award from the american college of healthcare executives, it has now been translated into three languages. Jan 08, 20 fred lee, author of if disney ran your hospital. Books by fred lee author of if disney ran your hospital. On tuesday, january 15th, 2019, a special event was held in the r. Interested in inviting any of these authors to speak for your next conference or event. We need more books like this learning from the best from other industries.